Skills you will acquire or deepen
These are the skills the recruiter listed you would acquire during the placement.
Communication Skills
Healthcare IT
Online Help
Telephone Manner
Problem Solving
Technical Support
Technical Product Management
Management
Communication
Product Management
Medtech
Healthcare Management
Telephone Skills
Problem solving
Clinical
management
Analytical Skills
Communication.
Permanent Placement
Healthcare
Data Management
About The Opportunity
About RUMI Medtech limited: We are an award winning, medtech startup working with the NHS. Our product (Remcare) is a web based platform that helps healthcare professionals to collect clinical data from patients and monitor them remotely. This allows redesign of patient pathways to include fewer appointments, promote patient self- management, decrease costs while improving productivity in the NHS. About the placement: We are looking for a candidate who can provide technical support for our product (Remcare) to our customers. The role will be remote and for an initial 4 month period with a view to becoming permanent. The Product Support Specialist Duties: • Managing day-to-day support requests from customers via phone and email • Linking with product developers for additional support with more complicated issues • Helping to write online help articles • Help with product evaluation The successful product support specialist will have: • Good communication skills and a fantastic telephone manner • Ability to work independently • Excellent problem solving and analytical skills
About RUMI Medtech limited
Remcare is a smart phone app that allows clinicians to monitor patients remotely while they are recovering in the comfort of their homes.
