Skills You Should Have
These are the skills the recruiter selected amongst the 30 most in demand skills according to Coursera’s
Global Skills Report 2021.
- Innovative
- Originality
- Resilient
- Staying Positive
- Aiming High
- Teamwork
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Outlook
- Customer Relationship Management (CRM) software
- Customer Service and Support software
- Database software
- Microsoft Office software
- Salesforce software
- Customer Account Management software
- Microsoft Excel
Key Activities
These are the activities the recruiter listed you would perform during the placement.
- Providing customer support and problem solving
- Building and maintaining customer relationships
- Analyzing customer feedback and data
- Identifying opportunities for improvement
- Developing strategies for customer retention and growth
Skills you will acquire or deepen
These are the skills the recruiter listed you would acquire during the placement.
Speaking
Problem solving
Team work
Listening
About The Opportunity
Customer Success Associate - internship
At a well-funded early-stage tech platform in the environmental space
This role is the chance to work with a small entrepreneurial team and gain exposure to all elements of a technology startup, especially user research, customer support and product.
It is a customer facing role and will involve understanding and supporting our customers to give them the best possible experience. As well as sharing back customer insight to the product and design team.
Meet the team
We are a group of serial entrepreneurs and industry/professional experts who want to deliver positive environmental change. Our culture is one of openness, trust, and positivity. And of course, we want to work with the best people.
Our values
· We are diverse, inclusive and psychologically safe
· We work smart and have fun
· We look after ourselves and each other
· We make mistakes, own them, and try again
· We create real value for our customers
What will you be doing?
· Working closely with an agile and talented product and design team
· Conducting research with our customers to understand how we can support them
· Responding to inbound customer questions or support issues
· Supporting pieces of user or market research to support product decisions
What we offer?
· Exposure to all areas of a small technology startup on their growth journey
· A highly flexible work environment - we currently work a mix of home and office (hybrid)
· A hardworking, open, positive, and fun work environment
What makes you right for this role?
· Being customer focused and passionate about helping customers
· Being self-driven and proactive
· Willingness to support across support, product, design, QA
· Excellent communication skills and empathy
Diversity and inclusion are important to us, and we encourage a culture where everyone can be themselves at work. We value and actively seek out a diverse range of talent and ensure that every job application and employee is treated fairly, with equal opportunity to succeed. All applicants will be considered for employment without regard to any characteristic protected by law.
Unfortunately, at this time we are unable to support applications that require visa sponsorship.
About HubScape
HubScape is an early stage technology startup
Our mission is to power sustainable environments by leveraging technology for smart collaboration.
We are building a multi-sided tech platform and marketplace for micro businesses who create and maintain sustainable environments, and the organisations they serve.
Our platform reduces costs, enables growth, makes it easier to do business and drives more sustainable choices to create safer and more sustainable environments.
About Your Recruiter
Chris Beanland
Co-Founder and CEO
An experienced product leader with a passion for growing and leading high-performance teams. Deep expertise in leading successful product teams and ventures in the fast-paced environment of start-ups and scale ups.
Currently Co-Founder and CEO of an early stage venture